Covid-19 and telehealth

The health and wellbeing of our patients and local community is of paramount importance to us, but we also have a wider responsibility to public health and society in general.

So, at present, we are unable to see patients face-to-face in clinic due to the Coronavirus pandemic, but we are offering virtual 'telehealth' online consultations to ensure that we are still able to give you the advice, reassurance and self-management strategies that will help to get you back on track.

But how can you help me if you’re not there, in front of me, in clinic?
From our experience, there are several things that you want as a patient when you come to see us in clinic.
You want:

• an understanding of what the problem is
• to know what you have done, and what you can do about it
• how to ease the pain and discomfort
• advice on what you can and can’t do,  in order to make things better as quickly as possible
• reassurance that you’ll get back on track, and how soon you’ll be back to normal Specific exercises and activities that will help you to speed up the healing process, and get back to doing the things you love
• professional support and guidance to address any of your concerns

And none of this requires a face-to-face visit, or hands-on treatment!

Whilst chiropractors are perhaps best-known for the hands-on treatment we provide, much of the benefit actually comes from the advice, exercises and self-management strategies that we are able to work through with you.

And whilst we are in ‘lock-down’, unable to see patients in clinic, we have the skills and knowledge to deliver this online.

During a telehealth consultation* we can:

• talk to you face-to-face on a video-link
• listen to your story and find out what the problem is
• obtain a detailed history of your main complaint and your general medical health
• observe how you move, and see what movements you find difficult
• conduct tests to help us work out what is wrong
• discuss with you what we think is going on, and advise you on the best course of action, including onward referral (triage) to the another health care professional if you need emergency care or we are not able to help
• reassure you and advise you on what you can and can’t be doing to aid your recovery
• provide detailed, personalised exercises and rehabilitative advice
• improve your overall health and wellbeing with postural and lifestyle advice
• give you support and guidance during your recovery with follow-up sessions, if required.

*We use a secure online platform (doxy.me) that is specifically designed for telehealth consults. It’s easy to use, we simply send you a link that you just click. And we can always switch the camera off if you’re feeling shy! And it technology fails, we can always revert to a good, old-fashioned telephone!

So, not sure whether to make an appointment?
Give us a call! 01989 567222
We’re happy to chat things through, give advice and work out whether you need a more detailed assessment.

For our existing patients and for new enquiries, we are, as always, happy to give advice on the phone, free of charge. This might include an update on how you’re doing, a review of any exercises, or advice you might have been given, or whether you require more help from us.

Basically, if you would have made an appointment to come and see us in clinic, you should probably make an appointment to come and see us ‘online’!

How much does it cost?
We’re charging less than we would normally do in clinic, even though we give you as much (if not more!) time and expertise.
Initial consultation (45-60 mins)                         £44 (usually £54)
Follow-up appointment (20-30 mins)                £34 (usually £38)

Still not sure?
Just get in touch! Email, message on Facebook, or just call 01989 567222 - we’re happy to chat things through